Are you stressed when a customer doesn’t go along with your recommendation?
In a perfect world, clients would say yes to every proposal. But many small business owners say no, even when their trusted IT pro believes it to be a no-brainer.
Do you shake your head and get dejected? Do you get angry with your client for not respecting your brilliance?
We’ll discuss why clients say no, specific things to do when they say it, and how to take a “NO” and actually have it be a GREAT thing for your business.
From Harold – This is what you will learn:
1) delivering a recommendation
2) receiving the “no”
3) managing your choice threshold
4) determining your risk tolerance
5) authoring the CYA
6) how you change future proposals